The Director of Case Management (DCM) is responsible for leadership of Caminar’s San Mateo regional case management programs (REACH, FSP, New Ventures, WRAP) as well as its supported housing services. The DCM is a member of the regional senior leadership team and is responsible for the development and implementation of policies and programs that will contribute to overall success. The DCM acts as a liaison with government agencies, the community and the public relative to funding, contracts, and delivery of services. The DCM supervises staff both directly and indirectly through intermediary supervisors.
Program/Dept: San Mateo County Regional Programs and Services
Reports to: Executive Director
Classification: Regular, Full-Time, Exempt
Salary Range: DOEE + Full Benefits Package
Agency Description: Founded in San Mateo, California, in 1964, Caminar’s thriving programs and services serve more than 14,000 individuals annually across San Mateo, Santa Clara, San Francisco, Solano, and Butte Counties. Our nonprofit organization’s portfolio of behavioral health and supportive services empowers and supports individuals and families to move toward resilience, wellness, and independence.
Essential Duties & Responsibilities:
Ensure the ongoing excellence of the quality of care and cultural competence of assigned services and programs and ensure they are provided in accordance with the principles of social rehabilitation and person-centered recovery.
Meet and exceed service, program, contractual, funder and agency assigned objectives and outcomes.
Participate in and oversee the recruitment, selection, hiring, training, evaluation and termination of all program staff in a manner consistent with employment laws and Caminar policies and practices.
Ensure compliance with all applicable laws, regulations, policies and procedures of the State departments of social service and mental health, the County of San Mateo Mental Health Department, the Commission on the Accreditation of Rehabilitation Facilities (CARF), and Caminar; regularly participates in program reviews of regulatory entities.
Continually look for ways to improve programs and services and devises and implements quality improvement plans. Develop and implement quality assurance system for the programs and region. Identifies and corrects deficiencies and recommends service enhancements and process improvements.
Develop and maintain productive relationships with County mental health representatives and other related service providers, attending liaison meetings as necessary. Represent Caminar as assigned, ensuring a positive image, as well as appropriate visibility, in the community. Act in the capacity of the Executive Director as assigned.
Participate in an evening and weekend on-call rotation to provide emergency response to program leadership.
Assist in the development, and provide on-going oversight and effective management of operating budgets.
Serve as Safety Administrator ensuring a safe, healthy and clean working environment at all times consistent with applicable laws, industry standards and the agency’s internal Health & Safety Program.
In conjunction with the Executive Director, write funding proposals, make presentations to funding agencies, and otherwise plan for the development of new services.
Model respectful, caring, tolerant, ethical, and empowering relationships with all individuals served and employed.
Ensure that all medical record documentation of assigned services and programs is performed in an accurate and timely manner.
Ensure that all human resource materials from assigned services and programs, including but not limited to time sheets, absence reports, performance reviews and status change forms, are submitted to the corporate office accurately and in a timely manner.
Collaborate with senior leadership to assure staff of assigned services and programs are oriented and trained according to applicable standards. Assist managers in assessing training needs. Recommends year-long training curriculum.
Work with the Executive Director and Qi Director to implement and maintain Caminar’s traineeship/internship program. This may include providing individual and group clinical supervision and signing for Board of Behavioral Sciences hours for trainees and interns.
Monitor the upkeep and appearance of assigned San Mateo programs to ensure that they remain attractive, safe, comfortable, and that they blend in with surrounding neighborhoods.
Attend training events as assigned or approved by Executive Director.
Participate in the activities of professional affiliation organizations, such as the California Association of Social Rehabilitation Agencies (CASRA), as assigned.
Promote within the agency and with the general public the philosophy and practice of social rehabilitation.
Drive own or agency vehicle to treatment destinations, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency vehicle policy at all times.
Actively nurture and advance the cooperative, harmonious and teamwork oriented environment Caminar strives to promote within the workplace; Through daily efforts and presentation promote an atmosphere of dignity and respect in line with the organization’s mission, philosophy, policies and procedures.
Perform other related duties, responsibilities and special projects as assigned.
Requirements, Qualifications, Skills & Abilities:
Must be passionate about Caminar's mission.
Master’s Degree and clinical license in a mental health-related field required (active California licensure from the Board of Behavioral Science as a LMFT, LCSW, LPCC or PhD).
Minimum two years demonstrated experience providing program management, staff supervision, and leading multidisciplinary teams in a mental health related field is strongly preferred; Minimum two years of demonstrated work experience with SMI/DD population is strongly preferred.
Extensive knowledge of social rehabilitation and person-centered treatment, sensitivity to the needs and circumstances of people with severe and persistent mental illness is required.
Demonstrated knowledge of CARF standards and accreditation process.
Knowledge and demonstrated ability to implement the following evidence-based models: Psychosocial Rehabilitation, ACT Model, Full Service Partnership, Harm Reduction, Housing First, and Motivational Interviewing is preferred.
Demonstrated knowledge of CCL and other state/county regulations for residential care facilities strongly preferred.
Experience with and knowledge of MediCal documentation and billing requirements.
Prior experience developing and managing operating budgets for multiple programs is strongly preferred.
Excellent computer skills in a Microsoft Windows environment including email and Internet navigation required. Experience with Human Service Information Systems strongly preferred. Experience managing web based time and attendance and staff training and development system strongly preferred.
Ability to maintain a high level of confidentiality, a professional demeanor and to represent the organization in a positive manner at all times.
Must demonstrate acceptable level of maturity, good judgment, and emotional stability.
Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Customer Service—manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.
Oral and written communication—speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings. Completes formal written communications skillfully and professionally.
Quality management—looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Planning/organizing—prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
Dependability—is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
Safety and security—actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
Must be a dynamic self-starter with demonstrated ability to work independently on special projects.
Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Caminar practices.
This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are all essential job requirements.
Must be able to pass post offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies.
A personal cell phone with reliable service and, if applicable, a data plan to use for business purposes.
May be required to obtain and maintain First Aid and CPR certification.
Caminar is a leader in providing innovative client-oriented mental health services. We are an equal opportunity employer. Please visit our web site at www.caminar.org