Employee is responsible for ensuring that families and individuals requesting services are properly screened, assessed and linked to appropriate EHP/community programs and resources. Act as advocate for families with other agencies. Promote EHP’s values of compassion, integrity, empowerment, respect, sustainability, teamwork with particular emphasis on compassion, respect and teamwork.
Responsible for assessing clients’ needs and making referrals as needed. Also responsible for
client follow up, data entry and filing
Conduct interviews (by phone and in person) with families/individuals requesting food and other direct help (e.g. financial, information, other resources)
Keep EHP up-to-date on new resources for families
Attend community resource fairs/events
Provide follow up guided by case plan; meet regularly with supervisor to report progress
Help maintain and keep client database current, and files up to date
Assist in data entry for clients receiving services
Assist with front office duties such as telephone coverage
Assist with special events, holiday program and other programs as needed
Assist with special monthly distribution (Produce Distribution, Wednesday night meals, and similar events)
Check in and greet all clients receiving food services and other special programs
Other assigned tasks as directed
Note: In addition to the primary duties, other duties (e.g. supervision of volunteers, program assistance) will be required. The job description shall not be construed as a contract and is not a complete list of all miscellaneous, incidental or other duties which may be assigned during normal operations. Overtime will be required during certain times of the year.
Familiar with community and local human services agencies and issues which affect families and individuals facing economic and personal hardship.
Experience developing effective networks and referral procedures.
Knowledge of family development principles and ability to implement them as needed with individual families and in EHP’s programs.
Active listening skills with emphasis on non-judgmental approach.
Strong organizational skills, including written documentation, strong computer skills.
Ability to work with a diverse population of clients, volunteers, donors, staff and board members
Work with minimal supervision and direction
Email Florence Wilson, firstname.lastname@example.org.