The Help Me Grow (HMG) Coordinator will be an integral part of the launch team for HMG in San Mateo County. HMG is a national model that builds collaboration across service sectors, including health care, early care and education, and family support. In San Mateo County, HMG is a grant-funded program that will offer families opportunities to ensure the optimal health of their children by supporting early identification of developmental concerns and providing referral(s) to link them to customized community resources.
The HMG Coordinator will be the primary resource for families and staff for questions regarding child development. They will have responsibility for taking calls from families and providers through the HMG Call Center, a designated phone line to help families and providers access services appropriate for their needs. In addition to answering questions about child development, they will be responsible for linking families and children to existing resources in San Mateo County and helping then navigate the system of care. They will also perform family and provider outreach.
Respond to calls, emails, texts, referrals and warm handoffs coming into the Call Center
Answer parent & provider questions about child development and respond to their inquiries for information
Ensure families and children are connected to services they need by
providing care coordination for families
researching appropriate resources online, in our resource database and through personal outreach to providers
providing education and information on child development, behavior management and services
collaborating with providers
Provide information and expertise on child development to other HMG staff, as needed
Perform family and provider outreach to promote the HMG system and Call Center
Develop in-depth knowledge of the network of services for children and families in San Mateo County
Collect and enter family data into STAR database system and run regular data reports
Collect and enter updated provider information into the resource database
Please send Resume and Cover Letter to
Kate Rozzi, Recruitment Specialist