Peninsula Conflict Resolution Center – Director of Core Programs

We are looking for a Director of Core Programs to lead our Core Programs Department (CDP), the agency’s department that supports PCRC’s core competencies: mediation, facilitation, training, and coaching. The ideal candidate is committed to support a shared leadership model, cross-sector collaboration and eradicating violence through conflict resolution and restorative practices. The ideal candidate should be dynamic, passionate, creative, a motivated strategic thinker and reliable executer, supporting a team of staff and volunteers who are essential in our service to over 14,000 individuals across the region on an annual basis.



The Peninsula Conflict Resolution Center (PCRC) is a communication and dispute resolution organization founded in 1986. PCRC partners with individuals, groups and institutions to empower people, build relationships, and reduce violence through collaborative and innovative processes. We envision a future where all members of society engage and collaborate to create a strong, vibrant community. PCRC’s Core Values are collaboration, empowerment, integrity, neutrality, respectful communication and diversity. PCRC’s culture has been described by staff as caring, collaborative, flexible, high level of commitment, congruent, process oriented, innovative, and respectful.

PCRC is led by an Executive Director and a dedicated and active Board of Directors. PCRC has a staff of 25-30 talented individuals, and enjoys the support of approximately 250 volunteers who lend their skills in a variety of capacities throughout the organization that reflect the diversity of our county with their background and representing sectors.

PCRC has had a long and illustrious history. For over 30 years, PCRC has been providing valuable conflict resolution and community building services to the individual residents, groups, institutions and other nonprofit organizations throughout the San Mateo County. Innumerable individuals have benefitted from the direct and indirect services we have provided through mediations, facilitations and trainings throughout the county offered through our Strategic Initiatives: Empowering Youth, Strengthening Families, and Engaging Communities. PCRC was incorporated as a 501(c)3 in 1986 as the umbrella for two existing community mediation programs. PCRC continues to be the only organization offering free or low-cost mediation services primarily through the use of trained volunteers, in San Mateo County.

PCRC enjoys a reputation for high quality work among our clients, funders, and partners and throughout the County. One of our strongest assets is our dedication to and ability to work in partnership with a wide variety of other agencies and organizations. Working in collaboration is one of the key characteristics of PCRC. The impact of our work is exemplified by the fact that over 16,000 people directly participated in PCRC's services in each of the last few years.

PCRC has an operating budget of approximately $1.9M. Approximately 72% of budget comes from sustainable government grants and contracts; 8% from foundations; 10% from individual, corporate and donor advised donations; and 9% from fees and other sources.

For more information about our organization, please visit our website:


  • Reports to the Executive Director

  • Supervising department staff and volunteers


Organizational and Department Leadership

  • As a member of PCRC’s Leadership Team, ensure congruence with PCRC’s mission, vision, values and business plan,

  • Ensure that all department service deliverables and outcomes are of high quality, completed in a timely manner and consistent with best practices of the field,

  • Provide oversight and some service delivery of facilitation, training and mediation services provided to multisector clients and partners,

  • Ensure effective volunteer utilization and management,

  • Act as an organizational representative at events and meetings in the community,

  • Collaboratively lead a diverse team of highly skilled practitioners,

  • In collaboration with other program directors ensure PCRC core services and skills are integrated into all of PCRC programming

Business Development and Financial Management

  • Conduct regular client needs assessments,

  • In collaboration with ED, ensure a diverse funding stream portfolio and bring in business to meet annual financial targets, managing program income and expenses,

  • Identify and implement new strategies to bring training, facilitation and mediation partnerships and contracts to the department,

  • Identify and implement tools and processes to support the functioning of the department as a “consulting” arm of the agency,

  • Track, analyze data and manage reporting to funders,

  • Other duties may be assigned and prioritized in conversation with the ED.


  • Bachelor’s Degree in an appropriate field; Graduate Degree helpful,

  • A minimum of five years’ senior management experience in an organization of similar scope and size, preferably in the nonprofit or public sector,

  • Proven ability to supervise and evaluate multi-disciplinary program teams,

  • Experience managing partnerships with community-based organizations and/or law-enforcement,

  • Excellent oral and written communication skills,

  • Ability to work independently with minimal supervision,

  • Proficient in basic computer uses including office applications, data management, reporting, and design of basic outreach materials,

  • Experience managing complex budgets, subcontractors, reporting, and grant writing,

  • Ability to manage flexible work schedule including some evenings and weekends,

  • Ability to plan, initiate, and execute program activities in a timely manner,

  • Proven ability to work and communicate effectively with 1) partners from community, nonprofit, business, and government sectors, and socio-economically diverse populations

  • Ability to remain neutral and professional in emotionally charged situations,

  • Willingness to promote the integrity and neutrality of PCRC,

  • Reliable transportation, valid driver’s license and appropriate auto insurance

  • Knowledge of San Mateo County and its communities is desirable,

  • Training in facilitation and 40-hour basic mediation or equivalent required. * If not trained at time of hire, PCRC will provide the trainings to be completed outside of work hours as a term of employment.


Salary: Starting Salary $70,000 – $80,000 FTE. This is an exempt position offering a competitive salary and a compensation package that includes medical, dental, life insurance, 403(B) plan, vacation, and holidays.


Please send your resume and cover letter in PDF format NO LATER THAN end of day Monday, October 29, 2018 (11:59pm) to: Human Resources

Please include “Director of Core Programs” in the subject line of your email

PCRC is an equal opportunity employer and makes employment decisions on the basis of merit. Our policy prohibits discrimination made unlawful by federal, state or local laws. In addition, PCRC strives to be an organization that reflects the demographic makeup of the community we serve.