Peninsula Family Service – Program Analyst for Evaluation and Learning

Established in 1950, Peninsula Family Service is a leading multi-service agency in Silicon Valley, serving over 12,000 children, families, and older adults each year and builds on their strengths to help them gain skills for success. Our mission at Peninsula Family Service is to strengthen the community by providing children, families and older adults with the support and tools to realize their full potential and lead healthy, stable lives. We envision a community where opportunity, financial stability, and wellness are secured for all. Peninsula Family Service offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!

Are you looking to make a difference in a child's life? Do you love helping people reach their full potential? Do you want to feel good about the job you are doing? If you answered yes to all these questions, then we want you to join our team! We are looking for a dynamic and compassionate Program Analyst for Evaluation and Learning. The purpose of the Program Analyst for Evaluation and Learning is to continuously strengthen the quality and impact of Peninsula Family Service's services by promoting the use of data and research in decision-making at all levels of the organization. As a Program Analyst, you will be driving this mission within the agency's various programs in the core areas of early learning, services for older adults and financial empowerment.

Peninsula Family Service.png

Reports to: Director of Strategic Initiatives, Advancement (fundraising)

Hours: Full-time, exempt

As a Program Analyst, some big ideas you'll think about with programs include:

  • What is our data telling us about the program's impact?

  • What interventions seem most effective in driving positive outcomes?

  • Do some interventions work better for certain participants within the program?

  • How do we move from data insights to improved practice?

Here are some things you can expect to do on a given day in this role:

Database Development/Management

  • Attend conference calls and meetings with Social Solutions and program staff to start design of a new case management database for the Fair Oaks Adult Activity Center via Efforts to Outcomes (ETO).

  • Train a new case manager in the 70 Strong program on how to use ETO.

  • Develop reports in ETO that program staff can pull to monitor their work.

  • Run a data quality check.

  • Design a screen in ETO to track a new aspect of a program's work. Or, add fields to existing screens for staff to collect additional insights.

  • Manage a call from a case manager or staff in a program who needs assistance with ETO (e.g., how to access a report; where to enter data; or, locked out of his/her account).

Community Engagement (Listen for Good)

  • Administer paper-based or online surveys to program participants to gather feedback and help improve services as part of the Listen for Good Program, an initiative of the Shared Fund for Insight.

  • Review data and analyze information/results

  • Develop creative reporting and outcome statements to share with participants, program staff, board and other stakeholders.

Program Evaluation

  • Supervise volunteers or staff in administration of surveys to older adult participants of meals and fitness programs at the Fair Oaks Adult Activity Center to determine impact of services.

  • Work with a consulting evaluation firm to review the assessment instrument for our Senior Peer Counseling Program and make changes for improved accessibility and understanding among volunteers and participants.

  • Develop a new survey instrument with a financial coach to assess how transitioning foster care youth are learning new budgeting and money management skills, as well as demonstrating improved saving and assets.

  • Review current Logic Models, Theory of Change, and evaluation systems for continued improvement and relevance.

Promoting the Use of Data

  • Design tools and processes to help staff to use data in their day-to-day work.

  • Create an agenda, in collaboration with a program's leadership, for an engaging, interactive meeting to talk about participant outcomes.

  • Facilitate a meeting with program staff to examine outcomes and think about goals for improvement.

  • Use Excel or graphic design programs to visualize data in a creative, engaging way, making the findings accessible to staff who aren't comfortable with numbers.

Grants

Prepare and develop grant applications to corporate, foundation or government entities to support program operations.

Other

  • Collaborate with Advancement team members to gather data for a funder. You might also be called upon to produce key metrics for board members and others interested in understanding the impact of our programs.

  • As part of the Advancement Team, help set up and coordinate for our annual Thought Leader Series Summit and other special events.

  • Supervise part-time temporary interns or trainees for some administrative tasks.

What You Have:

  • A Bachelor's degree.

  • A strong customer service sensibility.

  • Superior analytical skills.

  • Excellent verbal and written communication skills.

  • Comfort using Excel to manipulate, analyze and visualize data.

  • Knowledge of SurveyMonkey

  • An ability to manage multiple tasks at once.

  • A precise attention to detail.

  • A minimum of THREE (3) years of work experience in the social services or other nonprofit field.

  • Experience using a database

You Might Also Have:

  • Master’s degree in social services

  • Experience facilitating small-group trainings/hosting meetings.

  • Bilingual in Spanish and/or another language.

To apply to this position through our website, please click on the following link: https://www.peninsulafamilyservice.org/about-us/job-openings/?gnk=apply&gni=8a78879f6613927e01661c97aa6310b5&gns=Other