Under the general supervision of the Associate Director or Development and Communications, this position will manage Samaritan House’s LiveImpact donor database, assures all gifts are recorded and acknowledged in a timely fashion, extracts data, maintains data integrity, performs data analysis, creates gift and constituent reports, project manages fundraising and donor engagement events, and supervises the Development Associate.
Department: Development and Communications
Supervisor: Associate Director of Development and Communications
FLSA: Full Time/Exempt/Salary $70K-$74K
Benefits: Health and Dental, Life/LTD/AD&D; 22PTO DAYS; 9 Paid Holidays
Voluntary Benefits: Vision, Retirement Match Program. AFLAC Salary Protection Programs; Commuter Benefits, EAP, Flexible Spending Programs
Preferred job requirements and qualifications for the position are as follows:
Education and Licenses
Bachelor's degree in business, nonprofit management or similar field preferred. Equivalent management experience in a nonprofit Development position may substitute for some college.
Minimum three years of general office work within a Development/Fund Raising operation
Minimum three years of experience working with relational or other donor database applications
High proficiency in managing development database software.
Expert fundraising event management.
High proficiency with computer software programs including Microsoft Office Suite (Excel, Word, Outlook, and Windows).
Demonstrated knowledge of general accounting principles and data analysis.
Minimum 3 years’ experience with the supervision, management, and training of others.
Strong interpersonal, relationship building skills required. Ability to create and maintain excellent relationships with all constituents of various backgrounds, skills and personalities; excellent customer service.
Candidate must have excellent communication skills with constituents with diverse experiences including staff, volunteers, etc. Must possess strong business acumen and must be articulate.
Essential Functions of the Position
Including but not limited to:
Donor Services/Gift Management
Manage the gift entry and donor acknowledgement processes; ensure best practices are followed for the timely and accurate process of contributions.
Provide oversight and ensure that acknowledgment letters and other correspondence are delivered in a timely manner.
Coordinate and produce mailing lists, including for three print newsletters, spring and year-end appeal letters, acquisition mailings, annual reports, monthly e-blasts, event invitations and special in-house projects.
Export database gift batches and collaborate with Finance staff to ensure that all gift revenues are properly recorded;
Provide monthly and year-end gift reconciliation; Assist with donor and gift inquiries during the annual audit process.
Manage the addition of fund and appeal codes as needed, in collaboration with the Development Director and the finance department.
Develop written procedures for best practices, protocols and guidelines for development department processes and ensure proper adherence.
Provide prospect and donor research and analysis. Support Department in managing donor engagement, moves management, and stewardship programs.
Directs the maintenance and operation of the LiveImpact database, including managing the database security, documenting existing procedures, and making recommendations to improve operational effectiveness.
Develop and maintain efficient systems for data cleansing, data entry, gift processing, prospect research and relationship management.
Monitors the integrity of all the information contained in the database. Periodically audits data for consistency and accuracy.
Establishes and maintains a structure within the database to effectively identify specific segments of data for various analysis and targeted marketing efforts for Annual Fund support.
Provide complex reporting and analysis; Build and run reports, pipelines, moves management processes. Extract, export, analyze and validate data; Present data and information in various formats (Excel, PDF, Word, etc) for Board of Directors, committees of the Board, Board communications and Executive leadership.
Maintain all contact, relationship and gift data updated in LiveImpact database.
Assist in enhancing effectiveness and utility of the LiveImpact database and the LiveImpact user experience. Train Development Team in basics of LiveImpact: data entry, basic reports, activities, events, pipelines, etc.
Work with Directors of Volunteers and Development to develop an effective data maintenance, user access and security of donor/volunteer information in LiveImpact.
Project manage fundraising events and serve as primary point of contact; Plan and execute meetings and events in coordination with the development team, inter-departmental teams, outside committees and sub-committees.
Manage all event logistics from concept to clean-up (venue, entertainment, staffing, event timeline and schedule, etc); develop systems to monitor, track and report efficiency measures across all aspects of the event.
Manage all third party event and payment solutions.
Develop working relationships with vendors and community partners to establish price and service agreements that enhance the event experience, increase revenue opportunities and reduce costs.
Work with Volunteer Department to coordinate event staffing and training.
Serve as event concierge to ticket buyers; facilitate sponsorship payments, pledges, donations, auction donations, etc.
In partnership with Development Team, work with Public Relations and Communications Manager to develop and produce event collateral: Save the Date, Invitation, Event Program, Signage, etc.
Produce reports: financial, expense, participant, budget, sponsorship, etc.
Work with Director of Development to create and manage event budget.
Project manage other Development Department events as needed, Major Donor cultivation events and other special events.
Oversee logistics, communications and vendor relations.
Communicate with the Board, Advisory Council, executive leadership, donors, staff and other departments; provide excellent customer service.
Develop and maintain successful relationships with volunteers assisting in the Development Department; supervise volunteer activities as needed.
Participate in special events and general Development activities.
Supervise, Evaluate, Develop and Guide the Development Associate. Ensure proactive systems in place to support Development Associate’s work is accomplished timely and within deadlines.
Assist Development department with administrative duties as needed.
Assist with the coordination of Board supported activities and administration.
Maintain postage accounts for bulk mailing and office postage.
Assist other agency activities and special events where needed.
Order office supplies as needed.
Attend all assigned meetings and trainings as needed and positively represent Samaritan House in all internal and external venues. Ensure staff does the same.
Represent Samaritan House both internal and external to the agency as needed in a positive manner.
Ensure safe work environments for all and complete all incident reports within 24 hours or immediately. Ensure staff does the same.
All other duties as assigned.
How to apply
Samaritan House is an equal opportunity employer. Because of the volume of applications Samaritan House receives, we regret we are not able to respond to every applicant individually. If your skills and experience are a good match for this position, we will contact you for an interview. Interested candidates should direct a cover letter and résumé to:
Attn: Director of Human Resources
4031 Pacific Blvd, San Mateo, CA 94403
Via e-mail: firstname.lastname@example.org
Via facsimile: (650) 294-4336
No phone calls, please!