Fall 2019 Leadership Series at College of San Mateo
Join us for our open enrollment leadership series!
Pricing: $99 per person
Leading & Motivating Effective Teams
Date: September 25, 9:00 - 11:30 am
Do your employees work because they have to or because they want to? As the leader of a team, you have control over how your team feels and how they perform. In this workshop you will learn the mindset and strategies needed to create healthy, happy and productive teams no matter what’s going on within the organization.
Project Management Fundamentals
Date: October 8, 9:00 - 11:30 am
Project management is a critical skill to learn for professionals in all types of industries. In addition to “regular” job duties, managers, supervisors and team leaders are often expected to take on extra assignments – and to get that additional job done well, on budget, and on time. This highly interactive workshop introduces the nuts and bolts of project management. You will learn what project management means, the steps required to complete projects on time and on budget, techniques and tools for planning and tracking your project, and methods to keep the team focused and motivated.
Customer Service Matters
Date: October 23, 9:00 - 11:30 am
We all appreciate receiving amazing customer service, but in today’s busy work environment it is easy to let customer service become an afterthought instead of an opportunity to bring your personal and organizational brand to life. This workshop will focus on key elements of customer service, allowing everyone to sharpen their soft skills when serving both internal and external customers. You will learn what constitutes superior customer service, why it's important, key touchpoints of superior customer service, and how to build the vocabulary and behaviors of superior customer service.
Date: November 6, 9:00 - 11:30 am
Communication training is one of the most requested trainings from company leaders because it impacts every facet of organizational culture, including whether people stay with or leave their jobs or supervisors. In this workshop you will learn guiding principles followed by great communicators, strategies to become an effective listener, the importance of emotional intelligence in communication, and how to develop positive speaking habits in daily communication.
Difficult Conversations & Conflict Resolution
Date: November 19, 9:00 - 11:30 am
With the volume of interactions in any given day, it's reasonable to expect that some of them will be difficult. This workshop will give you the tools needed to manage difficult conversations and get the best results possible out of them. You will learn to identify key tools to help prepare for difficult conversations, frameworks for how to have difficult conversations, and strategies for resolving conflict.
Public Speaking & Presentation Skills
Date: December 3, 9:00 - 11:30 am
One of the greatest fears people have is fear of public speaking. Yet public speaking remains an essential soft skill that can advance your career, further your objectives, and help you communicate effectively with key stakeholders. This workshop will focus on the essentials of public speaking and how to transition from fear to confidence, the three key elements of effective presentations, and the three V's of communication.
Call 650-574-6137 or email firstname.lastname@example.org to register.
All workshops held at College of San Mateo.
Training is provided by CCCE's Jackie Welch, Certified Coach, Facilitator and Trainer. Jackie has a diverse leadership background with 25+ years of corporate experience driving business results, embracing culture change, and working in collaboration with other teams to deliver exceptional customer satisfaction.