Samaritan House is looking for a Vice President of Programs and Services to work under the Chief Operating Officer (COO) and help oversee various operations, including Food Programs, Client Services, Shelter Operations, and the Worker Resource Center. The ideal candidate should be a credible and compassionate leader capable of guiding staff to achieve meaningful results while making financially responsible decisions. It’s vital for the VP to possess emotional intelligence and self-confidence to harness each team member's strengths, ensuring that the organization maintains its passion for its mission and fosters a collaborative culture. Additionally, this role includes fiscal responsibilities for assigned programs, participation in the Executive Team to formulate strategies, and support in community relations and advancement initiatives.
About Samaritan House:
For over 50 years, Samaritan House has been leading the fight against poverty in San Mateo County. We’re the only organization that delivers the full breadth of essential services and personalized support to the working poor. By ensuring our clients are fed, clothed, healthy, and housed, we help them create their own stability and remain an active, successful part of our community. After all, an enduring community is only possible when every person has the resources they need to live.
Responsibilities
Programmatic and fiscal growth: Increasing the capacity (structurally and fiscally) of the organization to better serve the needs of the community within assigned programs
Expense Control and cost reduction: Effectively manage costs to support decision making around program growth, finances and investments
Increased Productivity: Assess and enhance productivity at all levels of the assigned operations to achieve organizational goals
Capital Expenditure planning for assigned programs (in partnership with COO and CFO): Develop plans for capital expenditures in partnership with COO and CFO as needed; develop and monitor the annual budget for assigned program areas, meet budget goals, review financial performance and improve program budgeting, monitoring, and reporting practices
Management of assigned Operations: Manage the operations of the assigned programs and inform and advise the C0O and Executive Team on those areas; specifically having oversight of Shelter Services, Client Services and sub programs, Food Services, and the Worker Resource Center (Day Labor Program).
Promoting the Organization: Represent Samaritan House in the community and serve as an ambassador to partners, funders, donors and public officials
Monitoring Progress: Monitor current projects including reporting status, progress updates, and identifying areas that require corrective action
Building the Culture: Work in close partnership with the Human Resources Department, managing the team, interviewing, onboarding, training, developing strategies for talent management & development at all levels, and coaching current and emerging program leaders
Perform all agency work with highest of ethical standards, excellent integrity and with clear professional boundaries
Assist with the maintenance of a safe work environment for all and report any incidents or safety issues immediately (at a minimum within 24 hours)
Support, assist and attend general Agency events, activities and functions- internal and external.
Attend any assigned trainings or meetings internal or external- represent Samaritan House positively and professionally.
Support C0O with other duties within the organization as assigned.
Other duties as assigned
Qualifications
Education and Certifications
A Bachelor’s degree in Social Work, Non-Profit Management, or a related field is desired. Equivalent experience may be accepted in lieu of education.
Experience
Experience working for a Non-Profit Organization
Experience with program development, planning, implementation and delivery
5+ years’ work experience in Social Services Non-Profits, including development and management of both programs and staff
Skills and Abilities:
Strong analytical, comprehension and problem-solving skills
Superior verbal and written communication skills
Excellent credibility, work ethic and integrity
Ability to proactively and quickly identify issues and identify solutions
Excellent public speaking skills
Understanding of and investment in upholding a culture of philanthropy
Ability to work flexible hours and be responsive to agency issues in a timely manner
Ability to master new tasks quickly
Demonstrated track record of achieving outstanding results
Superior interpersonal skills, including conflict resolution and the ability to maintain a positive collaborative relationship among staff, volunteers and community partners
Excellent emotional intelligence skills
Ability to work effectively in a fast-paced, changing and sometimes unpredictable environment • Ability to meet deadlines, concentrate and be detail-oriented
Demonstrated leadership skills and experience including excellent supervision skills, team building, and strong personal integrity
Bilingual (English/Spanish) desired but not required.
Ability to conduct business within agency values and professionalism; exercise appropriate judgment and decision making under stressful conditions is required.
Established ability to conduct business with a high degree of integrity and ethics. Maintain and operate within confidentiality policies for industry and agency.
Excellent organizational, multi-tasking and prioritization skills required
Strong Communication Skills are required. Candidate must be able to consistently, regularly, effectively and clearly communicate with constituents and staff with diverse experiences.
Must have excellent interpersonal and relationship building skills; excellent initiative and ability to work independently and with teams; and ability to identify and resolve issues proactively
Candidate must be able to travel between the Agency’s various sites; have a valid driver’s license, a good driving record and have a registered and insured vehicle
Ability to adapt to changes swiftly and successfully and respond to delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation
Ability to maintain focus for extended periods of time;
Ability to consistently and reliably work all scheduled hours
Ability to create and maintain excellent relationships with all constituents, and deliver excellent customer service
Awareness of, and sensitivity to, Samaritan House clients’ cultural backgrounds and socioeconomic characteristics
Compensation
$160K-$170K
BENEFITS INCLUDE: Health, Dental, Vision, Life/LTD, EAP, 403(B) Retirement Match, 22 Days first year PTO, 9 Paid Holidays, Pet Insurance.
To apply
Samaritan House is an equal opportunity employer. Interested candidates will be required to submit a cover letter and resume to: Samaritan House Vice President of Human Resources 4031 Pacific Blvd. San Mateo, CA 94403 jobs@samaritanhousesanmateo.org FAX: (650) 294-4336
