Coastside Hope: Case Manager
Coastside Hope is seeking a Case Manager to play a crucial role in supporting clients by facilitating access to essential resources such as housing assistance, food security programs, and transportation support. This position involves collaboration with various departments to ensure clients receive comprehensive and coordinated support. The ideal candidate will engage empathetically with individuals and families facing challenges while being highly organized and detail-oriented in a fast-paced environment. Success in this role mandates excellent communication, sound judgment, strong problem-solving skills, and a commitment to client confidentiality, as well as the ability to balance competing demands and provide exceptional service within a welcoming atmosphere.
About Coastside Hope:
Coastside Hope was established in 1976 as a 501(c)(3) non-profit human services agency to benefit the residents of the San Mateo County Coastside. The agency was previously known as the Coastside Opportunity Center but changed our name in 2006 to better reflect what we bring to our clients … hope for a better life and a more secure future.
Coastside Hope is chartered by San Mateo County to be the primary core human services agency for the mid-coast. Contact us by phone at 650-726-9071. Our Federal Identification Number is 51-0199747. We thank you for visiting our site and invite you to join us in our mission to provide hope to our neighbors on the Coastside.
Responsibilities
Conduct client intake interviews and assessments to determine clients’ needs
Develop effective case plans for clients and support them in the completion of their goals
Evaluating client qualifications for rental & car repair assistance, and other agency sponsored opportunities
Assist clients to successfully enroll/re-enroll in county, government and partner sponsored health coverage programs and to navigate their benefits
Assist community members, regardless of their immigration status, in selecting appropriate health care plans and other benefits
Assist clients with calls to doctors’ appointments, medical bills, translating letters, tax issues, debt collection, etc.
Assist clients to successfully enroll in safety net and seasonal programs (seasonal tax program, backpack giveaway and adopt a family)
Assist clients with rental assistance applications and other programs or services that support the wellbeing and the economic security of families and individuals
Provide resources for safety net crises (non-mental health) and offer short- and intermediate-term case management
Provide follow-up on all pending applications to ensure the enrollment process is complete
Provide appropriate client assistance, including but not limited to, form completion, letter writing, translation services, etc.
Translate and interpret for community members in a way that is culturally and linguistically appropriate to assist them navigating government, county and local programs
Act as a liaison/advocate for the client
Develop solutions for emergency problems, such as income, housing, health and transportation needs
Assess client eligibility, and complete referral applications for CES referrals
Management of Case Files in an effective and compliant manner. This includes but is not limited to closing out files in a timely manner and maintaining files according to federal, state, local and industry standards and regulations
Maintain complete, accurate and organized client files, including entering relevant data into necessary databases
Communicate effectively in a manner that promotes trust and cooperation
Maintain current knowledge of available community resources
Complete thorough and accurate documentation of contacts with clients, property owners, and other social services agencies
Collect and record data in a timely manner, including attendance for program activities and events, outreach efforts, meetings, and interactions with partner agencies
Handle client concerns/issues with Programs Director input as needed. Participate in community events to promote Coastside Hope services
Attend trainings and meetings as assigned including but not limited to case management meetings, staff meetings, and meetings with other service providers in the community as required
Complete annual IRS VITA tax training
Attend and participate in weekly team and staff meetings
Complete reports for board meeting and grants
Demonstrate and work within Agency values in all dealings with all Agency constituents, including but not limited to clients, staff, etc.
Represent the organization in a professional and courteous manner at all times.
Report and complete any necessary incident reports within 24 hours. Review the incident report(s) and discuss with Programs Director, as needed
Occasional evening and weekend work may be required to support community outreach events and activities.
Perform other duties as assigned
Qualifications
A bachelor’s degree in social work, psychology or related field is required. Equivalent work experience may substitute for education in some instances
Minimum 2 years’ experience in case management work or equivalent and have a clear understanding of principles and procedures of case management both in practice and administrative
Minimum 2 years’ experience working with the public and other community organizations
Bilingual and bicultural English and Spanish required. Must have excellent ability to read, write and speak Spanish and English
Must communicate effectively and clearly to Agency’s Spanish speaking constituents
Understanding of the local community, and the various services available for economically challenged populations
At least one year of experience working collaboratively with community organizations, government agencies, or service providers.
Demonstrated knowledge of Agency’s target service population; previous experience working with homeless population, working with addicted constituents, or victims of violence or trafficking is very helpful
Compensation
$28.07–$34.32 per hour
PTO
Comprehensive Health and Dental benefits
SIMPLE IRA
Holidays
To Apply
Send cover letter and resume to via email to admin@coastsidehope.org