Footsteps Child Care: Enrollment Coordinator

Footsteps Child Care is seeking an Enrollment Coordinator to play a crucial role in ensuring the successful enrollment, support, and retention of children and families in our programs. This position demands strong case management skills, attention to detail, and expertise in database management to maintain accurate records, track enrollment pipelines, and meet compliance requirements. The ideal candidate is highly organized, system-oriented, and able to effectively balance family-facing support with administrative precision.

About Footsteps Child Care:

Footsteps Child Care is a dedicated nonprofit organization with over 30 years of experience in early childhood education. Our mission is to provide exceptional care and learning experiences for all children, regardless of their ability to pay. We pride ourselves on creating a warm and inviting environment where children, families, and staff feel safe and welcome. Our passionate team of education professionals is committed to fostering a love of learning in every child. Through innovative programming, professional development, and a supportive work culture, we empower our staff to make a meaningful impact in the community. Join us in our mission to enrich the lives of children and their families!

Responsibilities

• Enrollment & Case Management

  • Serve as the primary point of contact for prospective and enrolled families throughout the enrollment lifecycle

  • Manage a caseload of families, guiding them through application, eligibility, enrollment, and ongoing participation

  • Provide clear, responsive communication to families regarding program options, requirements, and timelines

  • Monitor enrollment status and follow up proactively to ensure completion of required steps

  • Support families in navigating documentation requirements, including private pay/subsidies/alternative payment/CCTR/CSPP/ELOP, eligibility and need verification, and program policies

  • Maintain confidentiality and professionalism in all family interactions

  Database & Systems Management

  • Maintain accurate and up-to-date records in enrollment databases (e.g., child care management systems, Microsoft Office / Google Workspace (especially spreadsheets)

  • Track enrollment pipelines, waitlists, and openings across multiple program sites

  • Audit records regularly to ensure compliance with internal standards and licensing requirements

  • Generate reports on enrollment trends, vacancies, and projections

  • Identify and resolve discrepancies in records and data

  • Support system improvements and process efficiencies related to data tracking

  Compliance & Documentation

  • Ensure all enrollment files are complete and meet licensing and funding requirements (e.g., CA Child Care Licensing, CCTR, and CSPP)

  • Track required forms, deadlines, and documentation renewals

  • Support audits by maintaining organized and accessible records

  • Stay current on relevant policies and regulations impacting enrollment

  Cross-Functional Collaboration

  • Partner with Site Directors and Program Leadership to align enrollment with staffing and capacity

  • Communicate enrollment updates, openings, and changes across teams

  • Support the onboarding of new families to ensure a smooth transition into programs

  • Assist with outreach efforts, tours, and enrollment events as needed

  • Work with the Director of Finance when a new family begins to process billing enrollment

  • Assist families in planning and implementing a smooth transition between program options or from program to program.

  • Participate in all required CCTR and CSPP subcontractor meetings and training held by the San Mateo County Office of Education (SMCOE) or other hosting agencies.

Qualifications

• Required

  • Prior experience in case management, enrollment coordination, and administrative support (child care, education, or nonprofit preferred)

  • Strong database management and data accuracy skills (experience with child care software, or similar tools)

  • High attention to detail and the ability to manage multiple priorities

  • Excellent written and verbal communication skills

  • Ability to handle sensitive information with discretion

  • Proficiency in Microsoft Office / Google Workspace (especially spreadsheets)

  Preferred

  • Experience with child care enrollment systems (e.g., Care, ProCare, NoHo, KinderSystems, or similar).

  • Familiarity with subsidized child care programs and eligibility requirements (California experience strongly preferred).

  • Experience working with diverse families.

  • Work experience that demonstrates the ability to work well with community resource agencies.

  • Bilingual candidates (proficient in speaking/reading/writing Spanish).

  • Other responsibilities as assigned.

Compensation

• Compensation & Benefits

  • Pay Range: $28-$32/hour

  • Health, Dental, Vision, Life Benefits

  • Paid Time Off and Holidays

  • 403(b) Retirement Plan with Employer Matching

  • Professional Development Opportunities

To Apply

To apply please click here.