Rebuilding Together Peninsula: Client Intake and Outreach Specialist
Rebuilding Together Peninsula is looking for a Client Intake and Outreach Specialist to serve as the main point of contact for homeowners and nonprofit organizations seeking assistance. This role involves significant outreach to prospective clients and supporting homeowners through the application process, which requires strong organizational skills and empathy. Approximately 75% of your time will be dedicated to processing around 130 applications annually, including responding to inquiries, assisting with income eligibility paperwork, and scheduling home assessments. The remaining 25% will focus on community outreach, such as attending tabling events. Ideal candidates should have a genuine care for traditionally marginalized community members. This is a full-time, non-exempt position based in Redwood City, reporting to the Director of Programs.
About Rebuilding Together Peninsula:
Rebuilding Together Peninsula is a non-profit organization providing essential safe & healthy housing-related repairs at no cost to homeowners and community facilities throughout San Mateo County and northern Santa Clara county. Our work preserves affordable homeownership, maintains generational wealth, revitalizes our shared neighborhoods, and provides the security of a safer home.
Responsibilities
As the primary contact for homeowners and nonprofits seeking assistance, the Client Intake and Outreach Specialist assists with outreach to prospective clients and supports homeowners throughout the application process. About 75% of the time you will use your strong organizational skills, follow through and empathy to process approximately 130 applications a year (i.e. respond to homeowners’ inquiries, help them process their paperwork proving income eligibility and schedule home assessments). The rest of your time you will support homeowner outreach by attending tabling events, etc. You should be comfortable working with and caring about traditionally marginalized members of the community. This is a full time, non-exempt position based in Redwood City, reporting to the Director of Programs
Respond to requests from prospective and current homeowners regarding their applications.
Effectively communicate guidelines for program participation.
Conduct pre-repair project briefings for homeowners and facilities.
Schedule home assessments for staff to determine homeowners’ and agencies’ repair needs.
Support community outreach by helping with tabling and other homeowner outreach events.
Maintain client database and files.
Maintain accurate documentation and track progress.
Support quarterly and year-end reporting.
Qualifications
The ideal candidate will possess many of the following:
Strong customer service approach
Fluent in English and Spanish (written and spoken)
Proven ability to build relationships with people of diverse backgrounds.
Excellent attention to detail and follow-through.
Self-motivated, accountable and responsible.
Excellent interpersonal skills.
Ability to work independently and take initiative.
Highly flexible and adaptable.
Highly organized and process oriented.
Strong problem-solving skills.
Comfortable with information technology and basic software including Google Apps, MS Office/Word
Reliable transportation, valid California driver’s license
Pass a background check and have clean driving record Strongly
Preferred:
Familiarity with Salesforce
Proven ability to convey relevant information effectively to individuals and small groups
Experience working in a nonprofit Estimated start date: As soon as the position can be filled.
Compensation
We offer base salary, cell phone stipend, mileage reimbursement. In addition to standard sick leave, we offer comprehensive medical and dental benefits and retirement match and 401(K). We also offer standard vacation policy,14 paid holidays and our offices are closed between Christmas & New Year’s Day. Salary range: $60-$65K, DOE.
To Apply
Confidential Application Process: Email your cover letter (Word or PDF document) summarizing your interest, fit with qualifications, and experience along with a current resume to: Melissa Lukin, Executive Director, Rebuilding Together Peninsula at jobs@rtpeninsula.org. Resumes without a cover letter will not be considered. For more information about the organization, visit http://www.RTPeninsula.org. No phone calls, please.