Juma Ventures: Senior Director of Impact and Program
Juma Ventures is looking for a Senior Director of Impact and Program. This position is a senior leadership role responsible for overseeing national program strategy, impact, budget, and performance across Juma's programs and site operations. The Senior Director establishes the strategic direction, allocates resources, and creates an accountability framework for how Juma delivers impact at scale. This includes managing the program and site operations budgets, defining the key performance indicators (KPIs) for the organization, and representing the program and impact strategy to the Board, funders, and corporate partners. The Senior Director acts as a bridge between organizational strategy and executive-level stakeholder management, building the systems and partnerships that enable Juma to scale effectively.
About Juma Ventures:
Juma Ventures strives to break the cycle of poverty by paving the way to work, education and financial capability for youth across America. Founded in 1993 with a single Ben & Jerry’s Shop in San Francisco, Juma’s initial business, a social enterprise, was designed to give homeless youth the training and job experience they needed to transition from living on the streets to enjoying a stable adulthood. Since then, Juma has become a nationally recognized youth development organization focused on employment, financial capability, and career supportive services. Our vision is that all young people have the opportunity to succeed, advance and thrive in the career of their choice, competing in a job market that is inclusive, equitable, and diverse.
Today, Juma operates over 20 concession businesses and employs more than 500 youth every year at major sports and entertainment venues across the West Coast (Sacramento, San Francisco, San Jose, and Seattle). Since 1993, Juma has employed more than 10,000 low-income youth who have earned $15.5 million in wages, saved $6.4 million for higher education, and generated more than $44 million in enterprise revenue to continue advancing Juma’s mission.
Responsibilities
Program Impact & Strategy
Set national YouthConnect strategy and multi-year roadmap in alignment with the CEO and Board.
Define program fidelity standards and quality benchmarks across all markets, ensuring a consistent youth experience and outcomes nationally.
Establish org-wide program and site performance KPIs and accountability measures; hold the program and site leadership accountable to agreed-upon targets.
Partner with the Learning & Evaluation team to identify systemic performance gaps and direct organization-wide improvement strategies.
Budget & Financial Ownership
Own the full program and site operations budgets end-to-end: annual planning, forecasting, variance analysis, and reallocation decisions, in partnership with Finance.
Lead multi-year budget planning, rolling forecasts, and financial scenario modeling to ensure long-term sustainability of program and site investments.
Identify cost drivers, funding gaps, and revenue opportunities across program and site operations, and work with Finance and Development to close gaps and strengthen Juma’s financial model.
Provide Finance and the Board with timely, synthesized performance data to inform re-forecasts, board reporting, and grant stewardship.
People Leadership
Directly manage, coach, and develop the Director of Impact and the Regional Director of Enterprise Operations.
Guide leadership structure, talent strategy, and succession planning across program and enterprise operations, including approval of key leadership hires.
Build a cohesive, accountable senior leadership culture across program and enterprise functions, grounded in Juma’s core values and commitment to racial equity.
Partnerships, Business Development & Expansion
Own senior and national-level partnerships with employers, government entities, and funders, leveraging these relationships to create employment pathways and career exposure opportunities for youth at scale.
Set national wraparound services partnership strategy (housing, mental health, substance use treatment, transportation) and negotiate national-level agreements.
Co-develop the programmatic narrative and impact evidence used in new market pitches, grant applications, corporate partnerships, and funder communications.
Partner with the Regional Director of Enterprise Operations to align program capacity, site readiness, and youth outcomes data with Juma’s growth and expansion strategy, ensuring the youth experience is unified across the social enterprise and program.
Serve as a strategic thought partner in identifying new markets and scaling existing sites.
Executive Leadership & Cross-Functional Collaboration
Serve as a member of the Senior Leadership Team, reporting directly to the CEO and contributing to organization-wide decision-making.
Collaborate with HQ teams (People Operations, Finance, Learning & Evaluation, Development) to ensure program and site operations are well-resourced and supported.
Represent program and impact strategy in board meetings and executive-level funder conversations.
Qualifications
Bachelor’s degree or equivalent combination of education and relevant experience required; advanced degree preferred.
Minimum of 7 years of increasingly responsible professional experience in youth development, workforce development, social enterprise, or related nonprofit programming.
At least 5 years directly managing managers in a multi-site environment; experience managing director-level staff preferred.
Proven track record leading and scaling outcomes-driven youth development, workforce development, or employment programs across multiple sites or markets.
Demonstrated experience owning multi-year budgets and financial planning in partnership with a Finance function.
Track record engaging boards, funders, or corporate partners at a senior/strategic level.
Strong operational discipline: skill in defining and owning organization-wide KPIs, dashboards, and accountability systems.
Demonstrated ability to build and develop a high-performing, diverse senior leadership bench.
Compensation
$130K–$150K, depending on location
To Apply
Please submit the following to operations@juma.org:
A thoughtful cover letter outlining your interest in the position and how your qualifications align with the above requirements and Juma’s focus and mission
Current resume
Salary requirements
Due to the volume of responses, only candidates selected for an interview will be contacted.
If you have questions or concerns regarding the compliance of this job posting—including matters relating to the Equal Pay and Opportunities Act (EPOA), equal opportunity language, or other legal requirements—please contact the People Operations Team at operations@juma.org.