Peninsula Humane Society & SPCA: Information Systems & Security Technician

The Peninsula Humane Society & SPCA is seeking an Information Systems & Security Technician to provide on-site IT support, including help desk assistance, employee training, and onboarding. Responsibilities include maintaining PCs, troubleshooting phone systems, and addressing issues with printers and other devices. Candidates should have the skills to perform these duties, with accommodations available for individuals with disabilities.

About Peninsula Humane Society & SPCA:

Peninsula Humane Society & SPCA (PHS/SPCA) is a local, private, non-profit charitable organization dedicated to animal welfare. It is our mission is to build healthy relationships between people and animals. PHS/SPCA is truly an open admission shelter, not only accepting many pet animals who might be refused at other shelters, but also taking care of injured and orphaned native wildlife from San Francisco through San Mateo and the northern half of Santa Clara County. Our work means 5,000 lives saved each year. To learn more about us, visit www.phs-spca.org.   

Responsibilities

Help Desk Support:

• Responds to support tickets and other support requests.

• Provides training and problem solving for all employees related to computers, peripherals, and the phone system.

• Conducts IT-related onboarding and trains new employees in all aspects of computers and phone systems.

• Maintains and distributes telephone directory and org chart.

Computers:

• Performs PC maintenance & upgrades.

• Under guidance of the Manager, installs and maintains software/hardware.

Phones:

• Troubleshoots problems with the phone system.

Other Duties:

• Programs and troubleshoots miscellaneous electronic devices.

• Troubleshoot printers and copy machines.

• Other duties as assigned.

Qualifications

• Upon hire, must pass a background check.

• Associate’s degree in computer science or similar field is required; or 1-3 years of related experience and/or training in computers, phones and security systems; or equivalent combination of education and experience. Familiarity with Remote Monitoring and Management (RMM) systems (i.e NinjaOne) preferred.

• Knowledge of Windows 11Professional environment.

• Knowledgeable (or becomes proficient within introductory period) with Windows Server Active Directory and Security Permissions.

• Proficient knowledge MS Office 365 applications and Console.

• Possess a valid CA Driver’s License, with a good driving record to be insured with our insurance.

• Good communication skills, verbal and written. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to write, read and comprehend simple instructions, correspondence, and memos accurately. Proven ability to communicate technical information effectively with individuals who have varying degrees of computer competency.

Compensation

• $25-31 per hour (DOE)

• Medical /Dental /Vision/Life/ Flex Spending

• Sick, Vacation and Holiday pay

• Continued Education Opportunities/Reimbursement

• Employee Assistance Plan

• Retirement plan & employer matching

  Available to all employees with pets:

• Free vaccines, spay/neuter, microchipping, and two pet adoptions

• Discounted euthanasia services/cremation, bloodwork, urinalysis, prescription food, and discounts at our retail stores.

To Apply

To apply, please click here.